Managing Your Service

 

We believe in offering the best service possible to our clients. That way we can always meet the needs and demands of your business. Every one of our clients has their own dedicated account manager. By having account managers, we can help your business benefit in the following ways.

Maintain High Standards

Technology is vital to the running of every business we deal with. The support you receive from us needs to be the best possible for your business to continue running smoothly. By having a dedicated account manager, you can be in contact with us at any time and help us maintain a high stand of support.

customer feedback

Working in Partnership

For many of our clients, we work together with your existing in-house IT team. That means we have to maintain or even exceed the standards already in place. In other cases, we work with clients to improve the effectiveness of the technology infrastructure. By passing on our expertise we can help your business increase its productivity.

The Latest Technology

Technology is a fast moving world. A product that was once top of the line could be outdated a year later. We continue to make sure your business is aware of the best available technology to help you maximise your efficiency. That also means that as a business we continue to invest in industry leading technology to help us offer the highest level of support possible.

Customer Service

The service we offer our clients is of upmost importance to use. We use Service Level Agreements to create guidelines for our IT Support service.

custoomer satisfaction

Our continuing high level of customer satisfaction is something we are extremely proud of. We see IT Support as more than just fixing issues with your technology, we see it as a partnership with the aim of making your business as productive as possible. 

At the heart of this is our customer service and account management and we continue to maintain the highest level possible. 

Find out more about our systems and processes
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Managing Your Service 

High Standards

By working closely with your business we strive to maintain the best standard of service possible.

Working in Partnership

Working with your current in house IT team or helping plan improvements to your technology structure.

Latest Technology

Always keeping you up to date with the leading technology that can help improve your productivity.

customer satisfaction

98.5%

Customer Satisfaction

wait time

6 Secs

Average Wait Time

client slas

98%

Client SLA's Met

same day fix

81.5%

Same Day Fix

Let's Talk About IT Support

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