Working to ISO and ITIL aligned processes and SDI best practice, we use leading-edge systems and tools to deliver world-class IT support to SMEs and internal IT teams.
As well as being a Microsoft Solutions Partner with a 4-star SDI accredited in-house service desk, we’re ranked within the top three managed service providers in the UK and have been independently ranked as one of the most progressive MSPs around the world.
With offices across the UK, we can offer remote and onsite IT support both locally and nationwide with our dedicated teams based in Nottingham, Birmingham, Oxford, Cheshire, London, Uttoxeter and Kent.
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Who we serve
We not only provide outstanding IT Support, we assume the role of a strategic IT partner for many small, medium and large sized businesses.
From local to national organisations, we support a wide range of sectors and all environments including Windows and Mac.
Find out moreIT Support for SMEs & in-house teams
Managed IT Support
A managed IT support plan is essential for any business that wants to succeed. We’ll become your expert team and strategic IT support partner, providing a bespoke service tailored to your needs. We’ll manage your complete IT estate and support your users, so you can just focus on your commercial goals.
Onsite IT Support Add-On
In addition to unlimited remote IT support from our in-house Service Desk, this package includes unlimited onsite engineering time. Combined with our expertise and advice, this is the perfect alternative to having your own IT team, without all the cost and HR management.
Outsourced IT Support
Maintaining an efficient and comprehensive support process in-house is costly and time consuming, and there are issues covering absence, and experienced staff moving on. Therefore, it makes sense to outsource some or all of your service desk IT support function.
We’ve tailored our outsourced offering to provide a flexible range of support options for businesses including 24×7 monitoring, remote/onsite support, extended hours and more.
IT Consultancy
Strategic IT advice to ensure your technology is aligned to the needs of your business. Unlock the potential in your business through carefully planned and tailored IT consultancy.
People-first culture
Our people are our most important asset. Not only are they passionate about great customer service (which they always deliver with a smile), our expert technicians are first-class at what they do. As well as being a Microsoft Gold Partner, we’re fully trained and accredited in all the latest technologies, enabling us to support you across a wide range of IT environments.
Who we’ve helped with IT Support
Don’t just take our word for it…
Why work with us
4-star SDI certified service desk
Our mature in-house service desk has achieved the prestigious 4-star SDI (Service Desk Institute) certification, and are currently the only MSP globally to be certified at this level. Our clients are our No.1 priority, we strive to exceed expectations and deliver service excellence, each and every-time.
World-class service
We work to High Five XLAs that exceed industry best benchmarks to deliver world-class service. You’ll always speak to a highly skilled engineer who will deal with your issue straight away, aiming for a first-touch fix.
Tailored support
We provide IT support to suit your organisation’s needs: whether you’re an SME in need of fully managed support, or you’re an internal IT team that needs a little extra support, technical expertise or manpower, we can tailor to suit even the most demanding scenarios.
Industry-leading systems & tools
We’ve invested in industry-leading systems with a suite of best-in-class IT Service Management (ITSM), Remote Monitoring and Management (RMM) and support tools providing the best customer experience possible.
Did you know we offer Mac Support?
As one of the few MSP’s that have 25+ years’ experience with Mac IT Support, you can trust us to keep your Apple infrastructure well protected, up to date, and running smoothly. Find out about our Mac product offering and about businesses that trust us with their Mac related software/hardware.
Continual service improvement
It’s incredibly important for us to keep learning and adapting to refine and continually improve our processes and services. We place a lot of focus on training and accreditation, with a great programme for the development of our staff. This ensures we’re always equipped with the expert skills and knowledge our clients need.
High Five
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We’re an award winning MSP
Winner, #5 in EMEA
Channel Futures MSP 501
#1 MSP in the UK
Cloudtango MSP Select UK 2023 Winner
Winner, Technical Excellence Partner of the Year
Mimecast Partner Award, UKI FY23
IT Support FAQ’s
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What is the difference between IT support services and IT solutions?
IT support services are a team of technical experts that support, maintain and monitor your business over a contractual length of time. IT solutions design, install and implement systems, usually undertaken on a project based/short-term contract.
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What services come under IT support?
Common services that sit under IT support for businesses include:
- Managed/Remote Support
- Cyber Security
- Cloud Services
- Connectivity
- Backup Storage and Solutions
- System Monitoring
- Email Services/Management
- Disaster Recovery
- Business Continuity
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What does IT Support do?
Common tasks within an IT support structure include resolving technical issues, troubleshooting user problems and generally ensuring that your business runs smoothly without any technical problems. Work can be completed face-to-face or over the phone where an IT technician can connect remotely to a device to complete a task or resolve a problem.
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What is IT Support?
IT Support service provides help and support to individuals or businesses with technology issues. These can include installing and configuring software, hardware, networks, and devices, and solving technical issues as they arise, providing a 24/7 IT support service. This type of service can be done in-house, by an internal team, or outsourced to a Managed Service Provider.
Get a FREE consultation
Contact us to discuss your needs further by calling 0203 089 3436 to speak to an Air IT specialist.
Get a FREE consultation