IT Support

Affordable Support for all Your IT Needs

Taking the hassle out of IT so you can focus on what you do best. Our support works with you to help your IT grow your business.

Technology is important to your business that's why you need IT Support that goes further than the rest. Take the hassle out of your IT with unlimited and 24/7 support, ready for your call anytime you need. Reduce your downtime when things go wrong with an IT Support provider you can call anytime of day all year around.

Our affordable and unlimited IT Support was ranked number 1 in Kent by MSP Mentor and in the top 20 providers in the whole of Europe. We have been supporting Kent and London businesses since 1998 giving us almost 20 years of experience working with small and mid sized businesses.

Find out what makes InfoTech Solutions different from the other providers.

IT Support shouldn't be one size fits all

We work with clients of all different sizes, from a small office to a large business. Find out how we help each business size. If you're an IT manager discover how we can support your role.

Choose your business size below

See our IT Support in action with this client case study

What You Can Expect

These are the technology and processes we use to meet your business needs and deliver quality support to your company.

24/7 Support

Our support engineers are on hand 24/7 so no matter when a problem occurs we can start fixing it for you.

State of the Art Tech

We use industry leading reporting and monitoring systems to deliver the best possible support for your business.

Response times

Detailed Service Level Agreements mean you get the help you need in a speedy manner.

Account Managers

You get a dedicated account manager to help you make the most of your support investment.

Number 1 in Kent

We have been in the MSP Mentor top 501 rankings for the past three years.

Proactive Monitoring

We monitor your systems so we can detect and fix issues before they can affect your business.

How to Avoid Poor Performance from Your Technology

What makes InfoTech different?

We're proud to be different because our approach to IT is customer focused. Your business is in safe hands thanks to our state of the art reporting tools. You can fully trust our professional engineers to provide speedy and reliable IT support. Find out what makes InfoTech stand out from the rest.

How Our IT Support Works

Service Level Agreements

Managing Your Service

The Technology We Use

Our Audit Process

Switching to InfoTech

More helpful articles you might like

8 Questions a Business Should Ask a Potential IT Support Provider

Written by Robert Best

Choosing an IT support provider is a big decision. You'll want to do your research before choosing, to help here are 8 questions you'll want to ask a provider.

small business at higher risk of cyber crime

Small Businesses are at a Higher Risk of Cyber Crime

Written by Robert Best

75% of small businesses were threatened by cyber crime in recent years, which is a dramatic increase. Find out how can you protect your business from hacks?

Why Great IT Support is Critical to Your Business's Success

Written by Robert Best

Your business's success might be being sabotaged by unexpected source. Great IT can solve many of the problems that stop you achieveing your business goals.

What our clients think

"Constant attention, help and support from Steve over a very difficult week when our Lloyds Link system went down.
His understanding was instrumental in getting everything restored."

Ian Goldup, Hardman & Watson Ltd

"Thanks for taking the time to get to the bottom of the issue and not closing the ticket until you were sure you had the details of the issue fully understood. You were also clear on when you would call me back and kept to those timescales."

Rachel Johnson, Argentis Financial Management

"As usual, the customer service from InfoTech was second to none with my request not only being dealt with the same day but a comprehensive explanation of what had been done was sent to me via email so I could apprise colleagues."

Jayne Foster, Guidline Lift Services Ltd

Customer Satisfaction

98.5%

Average Wait Time

6 Secs

Client SLA's Met

98%

Same Day Fix

81.5%

IT Support

Affordable Support for all Your IT Needs

Taking the hassle out of IT so you can focus on what you do best. Our support works with you to help your IT grow your business.

IT Support shouldn't be one size fits all

See our IT Support in action with this client case study

What You Can Expect

24/7 Support

State of the Art Tech

Response times

Account Managers

Number 1 in Kent

Proactive Monitoring

What makes InfoTech different?

More helpful articles you might like

What our clients think

Ian Goldup, Hardman & Watson Ltd

Rachel Johnson, Argentis Financial Management

Jayne Foster, Guidline Lift Services Ltd

Let's Talk About IT Support