IT Support

 

 

 

 

 

Affordable Support for all Your IT Needs

Taking the hassle out of IT so you can focus on what you do best. Our support works with you to help your IT grow your business.

Technology is important to your business that's why you need IT Support that goes further than the rest. Take the hassle out of your IT with unlimited and 24/7 support, ready for your call anytime you need. Reduce your downtime when things go wrong with an IT Support provider you can call anytime of day all year around.

Our affordable and unlimited IT Support was ranked number 1 in Kent by MSP Mentor and in the top 20 providers in the whole of Europe. We have been supporting Kent and London businesses since 1998 giving us almost 20 years of experience working with small and mid sized businesses. 

Find out what makes InfoTech Solutions different from the other providers.

Contact Us

IT Support shouldn't be one size fits all

We work with clients of all different sizes, from a small office to a large business. Find out how we help each business size. If you're an IT manager discover how we can support your role.

 
less than 10 computers
between 10 and 50 computers
between 50 - 150 computers
IT managers

See our IT Support in action with this client case study
View Case Study

What You Can Expect

These are the technology and processes we use to meet your business needs and deliver quality support to your company.

 

24/7 Support

Our support engineers are on hand 24/7 so no matter when a problem occurs we can start fixing it for you.

 

State of the Art Tech

We use industry leading reporting and monitoring systems to deliver the best possible support for your business.

 

Response times

Detailed Service Level Agreements mean you get the help you need in a speedy manner.

 

Account Managers

You get a dedicated account manager to help you make the most of your support investment.

 

Number 1 in Kent

We have been in the MSP Mentor top 501 rankings for the past three years. The only Kent company to do so.

 

Proactive Monitoring

We monitor your systems so we can detect and fix issues before they can affect your business. 

 
How to Avoid Poor Performance from Your Technology
Get The Whitepaper

What makes InfoTech different?

We're proud to be different because our approach to IT is customer focused. Your business is in safe hands thanks to our state of the art reporting tools. You can fully trust our professional engineers to provide speedy and reliable IT support. Find out what makes InfoTech stand out from the rest.

 
How our IT Support Works
Service Level Agreements
How we manage your service
The technology we use
Our Audit Process
Switching to InfoTech

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What our clients think
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"Constant attention, help and support from Steve over a very difficult week when our Lloyds Link system went down.
His understanding was instumental in getting everything restored."

Ian Goldup, Hardman & Watson Ltd
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"Thanks for taking the time to get to the bottom of the issue and not closing the ticket until you were sure you had the details of the issue fully understood. You were also clear on when you would call me back and kept to those timescales."

Rachel Johnson, Argentis Financial Management
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"As usual, the customer service from InfoTech was second to none with my request not only being dealt with the same day but a comprehensive explanation of what had been done was sent to me via email so I could apprise colleagues."

Jayne Foster, Guidline Lift Services Ltd
customer satisfaction

98.5%

Customer Satisfaction
wait time

6 Secs

Average Wait Time
client sla

98%

Client SLA's Met
same day fix

81.5%

Same Day Fix

Let's Talk About IT Support

Contact us below and we'll call you back within one working day

Submit a Ticket

 0845 4666 500
(Head Office)

 0845 644 8050
(Support)

 Contact

Kent Office
Ashford House. Beaufort Court, Medway City Estate
Rochester, Kent, ME2 4FA 

 

London Office
1 Cornhill, London EC3V 3ND 
© 2017 InfoTech Solutions (UK) Limited