Customer satisfaction is of paramount importance to us and whilst we always aim to offer 100% satisfaction things can very occasionally go wrong. We want to know when they do so we can fix the problem straight away.
How do I make a complaint?
We’re sorry that you need to make a complaint. Let us know what is wrong so we can work with you to resolve the issue in an efficient and professional manner.
If you have a complaint, please do not hesitate to email our Customer relations team at: firstname.lastname@example.org
Alternatively, you could write to us at:
InfoTech Solutions (UK) Limited
Unit 2, Ashford House
Beaufort Court, Medway City Estate
Rochester, Kent, ME2 4FA
The privacy of all complaints is ensured and we will work with you to achieve customer satisfaction following our Core Values.
All complaints will be acknowledged within 1 business day. We will start investigations within 2 days and have an initial reply to you within 5 working days of submitting your complaint.