VoIP For Business

How VoIP telephone systems can save your business money

What is VoIP?

VoIP stands for Voice over Internet Protocol, which means running your phone system over the internet instead of telephone lines. By making calls using your Internet you can dramatically save money on your phone bill. VoIP allows you to make free or low cost calls over the Internet. 

What are the advantages of VoIP?

Hosting phone systems in the cloud are becoming increasingly popular. This is because of the many advantages of switching to a VoIP telephone system. 

Cost

VoIP offers significantly cheaper calls compared to traditional landline services. On VoIP you'll no longer be paying for every minute you spend on the phone, so you no longer have to worry about how many calls you make or how long you spend on the phone. Using VoIP can save as much as 40% on local calls. If you regularly call abroad, using VoIP can save you 90% on international calls. This is a key reason why VoIP is so attractive as when choosing business telephone systems.

Features

A real strength of VoIP is the features it offers a business. On the hosted service InfoTech offer, you can benefit from the following:

• Integrated web conferencing - Save travel time and money by hosting web meetings with face-to-face communication. Conference calls can be set up in seconds.
• Integrate with Office 365, Google and Outlook - Launch calls directly from your desktop or CRM. Inbound calls are matched to customers based on the caller ID and logged into your CRM.
• Control with your mobile - Using the mobile application your smartphone, tablet or even laptop can become your extension so you can receive calls remotely or on the move. 
• Call recording and reporting - You can record and save phone calls to use for compliance and training purposes. Inbound and outbound calls are all logged so you can review performance.
• Advanced queue monitoring - Never lose a call and improve the customer experience with advanced queue monitoring options.
• Instant messaging - Quickly communicate between staff members with instant messaging run through the phone system, directly through your mobile or desktop.

Easy to install and maintain

InfoTech Solutions will install and maintain your VoIP telephone system for you. Installing a new VoIP system is easier than a traditional landline solution. If your business has multiple sites VoIP is a great choice. You can connect multiple sites across one system and transferring calls across locations is seamless. Adding new extensions is simpler and quicker with VoIP allowing your business to easily scale up as you grow.

Introducing 3CX

InfoTech Solutions have partnered with award-winning PBX supplier, 3CX. Since launching in 2005 3CX have been an innovator in the VoIP telephones system world. They have been first to market with great ideas and features, such as, integrated softphones for Android, IOS, Windows and Mac. 3CX allow InfoTech to offer a cost-effective solution for small and medium sized businesses, that is designed to increase productivity and also improve call quality and functionality.