What it’s Like to Have Your IT Support Company Go the Extra Mile?

by Jason Foord on April 26, 2016

it support companyThe appeal of a do-it-yourself project is that you’re the one doing the work. With the Do It Yourself (DIY) approach, whatever it is you're working on, you know for sure that it’s getting the attention it deserves. This is why it can be rather unnerving to have someone who you don’t fully know or trust work on your stuff. This is especially the case when it comes to your company’s technology.

Herein lies the advantage of outsourcing the care of your technology to InfoTech Solutions. We go the extra mile to build a working relationship with you so that you can feel good about handing off IT projects to us. Technically, this isn’t the same as DIY; however, if you’ve grown to trust us and rely on our work, then this approach becomes just as good as DIY because you’ll have peace of mind that the job will be done right (and it won’t take nearly as long as if you tried troubleshooting the job yourself).

When it comes down to it, this approach to IT lies at the heart of everything we do: at InfoTech Solutions, we treat your technology, like it’s our technology.

You just won’t get this kind of care and attention with your average break-fix IT company. If the only time that you have had interaction with a break-fix company is when something goes wrong with your equipment, then they’re going to see the repair job and fail to fully appreciate everything that your company has riding on that repair, like important projects and sensitive information.

Compare this to having InfoTech Solutions work on your technology. When we’re tasked with an IT project, we understand how important the fix is to you, which means that your job is priority one. Additionally, having us manage your technology on an ongoing basis through one of our IT Support packages causes us to be more vested in the success of your company. Essentially, your success means our success; if you grow, we grow. You won’t get this kind of a working relationship with a break-fix IT company. They’re simply incapable of seeing the big picture.

InfoTech Solutions is able to provide this DIY-like level of IT service, thanks to our managed approach to IT Support where we remotely monitor and maintain your company’s IT network. Additionally, we’ve found this approach to be the best way to prevent breakdowns from even happening in the first place.

As a bonus, if you’ve come to trust and rely on the personalized service we provide for your organization, we can extend this service beyond IT with our Vendor Management Service. This is where we coordinate the technology repairs that we don’t directly cover under our IT agreement, like a third-party application or your Internet connection. We’ll then do the job of finding the right people to take care of these technology issues--people that we trust and have a working relationship with. If we trust them, and you trust us, then you can feel good about whichever vendor we select to work on your technology.

This kind of DIY-like attention is what sets InfoTech Solutions apart from the competition. To get started with this personalized IT service, pick up the phone and call us today at 0845 4666 500.