What is Microsoft Teams and Should Your Business Use it?

by Robert Best on February 7, 2020
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what is microsoft teams

We've all been using Microsoft Office for years. It seems like we have been using Word, Excel and PowerPoint since time began. But how well do you know the newer Microsoft products? There is one that could completely transform the way your business works.

In this article, we are going to tell you what Microsoft Teams is and help you decide if your business should be using it.

What is Microsoft Teams?

Microsoft Teams is a complete collaboration tool designed to allow both office-based and remote workers to work with teams (hence the name) or individuals within online workspaces. Teams is a Cloud-based product so it can be accessed anywhere either via the desktop and mobile apps or web browser. Teams has a free version or it comes as standard in the Enterprise E3 or E5 packages of Office 365 (giving you full access to all the Teams and Office 365 integrations).

What does Microsoft Teams do?

From within one application Teams lets you access and use a variety of the most popular Office 365 apps and tools. Depending on your subscription level you can access the following tools.

  • Chat and collaboration with all your Teams users.
  • Access to the full range of the Office 365 Suite in one window
  • Meetings and online calls ranging from screen sharing and audio calls to scheduled meetings and online video conferencing.

You can also use a free version of Microsoft Teams which will still offer a good range of the tools but only web access to the Office suite.

The benefits of using Microsoft Teams

Office suite integration

The integration with Office 365 is what makes Teams such a powerful tool. It combines chat, meetings, note-taking and attachments into one tool. You get access to Office suite of applications of Word, Excel and Powerpoint. You can also access some of the new tools like SharePoint, OneNote, Planner and Delve.


Teams main party trick is the collaboration it offers. You can use Teams to manage projects with colleagues in a whole new way. The realtime chat option means you can communicate quickly and effectively while you can access and work on the same documents.

Teams is a Cloud-based tool so you can access it anywhere you have internet. Meaning you can collaborate with other Teams user no matter where they are. The delays of waiting to all be in the same place are gone and you can access and edit the same documents at the same time.

Meeting tools

Teams syncs with your Outlook calendar and has all your existing appointments. When booking a meeting it can show you suggested times when other attendees are available. You can create private meetings and public meetings that anyone can join.

Once booked you and the other attendees can post information in a specific chat thread for that meeting and upload any relevant documents. Do you have workers in different locations? No problem with Teams you can do audio calls, right up to running your own video conference meeting.

Custom workspaces

Nobody works the same way so Microsoft Teams lets you integrate a growing list of third-party apps. If the Marketing department needs access to the Twitter feed that can be added into Teams.

The workspace is customisable so you can integrate different tools into the different Teams you are part of. You can also create a unique look and feel for each Team.


You can set up users to login into Teams they same way they access Office 365, with multi-factor authentication and secure guest access. The data stored within Teams comes with built-in protection and the Team's app is provided by Microsoft Hyper Scale Cloud which allows you to determine the location of your data. i.e this can stop data from passing to different countries.

Microsoft Teams and all the other Office 365 tools meet the compliance standards of HIPAA BAA, ISO 27001, ISO 27018 and SSAE 16 SOC 1 and 2 report. Microsoft Teams delivers the advanced security and compliance capabilities that organisations expect.

Communication tools

Teams comes with a host of different tools to help you communicate across your whole business. The chat function lets you have real-time conversations, helping you store these conversations for future reference. You can set up private chats between certain members of the team or chats for the whole team.

Microsoft Teams also lets you have online audio and video calls. You can share your screen, record meetings and host online video conference meetings. You can integrate any of these recordings into your notes for ease of access.


Microsoft Teams is a new way to increase collaboration and communication throughout the business. The array of tools makes it easier for teams to work on the same project in real-time.

For more information on how Microsoft Teams can help your business contact Infotech here, email hello@infotech.co.uk or call us on 01634 52 52 52.

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