What Makes Good Customer Service?

Customer service can be tricky to gauge sometimes, as you don’t often hear about a consumer’s experience unless you provide exceptional service, or if you’re not providing good enough service. The problem here is that, unless you do something to improve the customer service you provide, you could very well lose them to your competition. What makes good customer service?What are some steps that your business can take to improve customer service?

3 Best Practices to Organise Your Files and Devices

It can be hard to accomplish work in a timely manner when your technology is a haphazard mess. To help with this, we’re devoting this week’s tip to three ways you can improve workflow by organising your technology.

4 Cutting Edge Technologies Within Your Grasp

It’s fascinating to look back to what people of the past predicted our technology would look like today, and even more so when we see their truly fantastical ideas become a reality. This also allows us to anticipate what will someday be the norm in business technology. It's also worth noticing the impact the latest tech can have on a companies staff. Here’s four technologies that we’re looking forward to seeing more of.

4 File Sharing Tips Every PC User Should Know

How many ways can you think of to share a file between two workstations? The more ways you know how to share a file, the less chance there is that you’ll be stuck without access to critical files due to an Internet outage. These file sharing tips will inform you of four different ways to help your business share files.

Internet Connected Cars Prove Easy Targets for Hackers

Cars aren’t as simple as they used to be, particularly regarding the technology that’s inside them. Nowadays, you’d be hard-pressed to find a new vehicle that isn’t vulnerable in some way to threats like malware or cyber attacks. The researchers at Kaspersky have proven that many apps that are connected to smart cars aren’t as secure as drivers expect them to be.

Cross-Train Your Staff to Improve Collaboration

As a business owner, how do you handle employee complacency? A feeling of complacency among your employees can come from many sources, including an apparent inability of advancement. People want to develop professionally, so they’ll look elsewhere if they feel like their current job doesn’t allow for growth. How can you eliminate employee turnover due to a complacent and unchallenged workforce?

How You Can Run Better Meetings

Workplace meetings have a reputation of being a minor, yet necessary inconvenience. Although, that doesn’t mean meetings can’t be improved upon and made less annoying and more productive. With the following tips and tricks, you change your approach and learn how you can run better meetings.

4 Tips To Writing Effective Emails People Will Respond To

We’ve all been in a situation where we’re watching our inbox waiting for someone to send an email back. However, you might be limiting your own success by making your emails be too long, too wordy, or even too brief. According to a study by Boomerang, there are several ways to make your emails more viewer-friendly, and it all starts by analysing what you’re currently doing with your outbound communications.

Simple Solutions to Make Sure Your Webcam Isn’t Spying on You

Did you know that many webcams are infested with RATs? Not unlike their furry counterparts, RATs (or Remote Access Tools) are a nuisance that can cross the line into hazardous. This form of software allows a non-user to spy on a computer, giving them the ability to steal information or even record you and your environment with a PC’s webcam.

A Crash Course in How Web Servers Work

While many, many people use the Internet daily, for work, leisure, and communication, very few of them actually know how their devices are able to access the Internet in the first place. How does information from miles away make its way to your device? The answer is something called a web server. Let’s take a moment and examine how they do it.

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