The Technology Challenges Your Business Faces in 2020

by Robert Best on December 11, 2019
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the technology challenges businesses face in 2020

2020 is set to be another big year for technology advancements. New solutions and systems will continue to aid business productivity and create new dynamic ways for a business to work.

But for all the advancements there will be challenges as well. Technology plays such a big part in a business that its important to be aware of these challenges and now how to deal with them in 2020.

To help we have selected the biggest technology challenges business face in 2020.

Keeping up with security

Security is going to be a massive challenge for every business in 2020. Major cybersecurity breaches are in the news on a near-weekly basis. Every 14 seconds a business will be victim to a ransomware attack. In 2021 it is predicted to be 11 seconds. Having robust cybersecurity in place is a necessity.

There are initial first steps that can be taken to secure some quicks win around security. Using a password manager or rolling out multi-factor authentication across the business will add additional fail-safes for accessing data and add an instant layer of protection against cyber attacks.

Those steps are just the tip of the iceberg. There are so many areas across the business that needs to be considered for cybersecurity. Your chief concern needs to be protecting your data because a data breach can kill a business. At best it will cost you £1,000's.

One last point on security is to stay mindful of user experience. Data still needs to be accessible within the business. You still want to protect it from cyber attack but you need to make sure that your business can still operate productively.

Data Privacy

Now you've focused on protecting your data you also have to consider the privacy of that data. GDPR may be two years old in 2020 but it doesn't mean it's still not valid. A business is still responsible for their business data and following the regulations in place.

GDPR made how you process your customer's data even more important. This requires additional consolidation of data and proper monitoring to stay compliant. Failing to meet compliance brings punishment in the form of fines but also negative publicity that will destroy customer confidence in your brand.

Technology plays a big role in how data is processed, stored and accessed. That can help you in making sure your business stays compliment. Making sure your database is compliant and stays compliant throughout 2020 is a big task.

Driving digital culture throughout the business

It can be easy to see a divide over technology appear in a business. Millennials can become quite demanding in their need for technology in the workplace whereas other workers might be resistant to change within the business.

Of course, this divide isn't as simple as being an age issue where younger members of staff drive the change. A recent Gartner study shows that younger and older employees are more likely to embrace change, while those in the middle years — ages 35-44 are more resistant.

Technology moves at a tremendous pace and new technology that can improve a businesses productivity comes along regularly. Finding a way to keep your business adapting to new technology while not creating a divide in the business is a major challenge for 2020.

Knowing When to Upgrade

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As we mentioned in the previous point new technology is released quicker than ever nowadays. But that doesn't mean you have to switch to that technology straight away.

When should you upgrade your technology? Sometimes it is best to wait till a few iterations have been made of a new technology to remove some of the bugs from the initial lunch.

On the flip side, there is always a dilemma when it comes to legacy systems. There are instances where you have no choice. Windows 7 reaches end of life January 14th 2020. However, there are other times where you have legacy software but upgrading to new solutions might not be the right option.

Will new solutions work with other legacy systems you have in place? How much staff training needs to be done? Deciding when and what to upgrade will continue to be a business concern as the speed of advances in technology continues to increase.

Getting All the Right Skills

Finding and hiring the best qualified and skilled IT professionals is very tough. The salary expectations continue to rise and the demand means there are very few available.

However, a business will still need access to those skills. Outsourcing IT support is a cost-effective way of having those top-end IT skills available to the business. You no longer have to worry about the salary of an employee or keeping them engaged so they stay with the company (always a big issue for IT staff).

There are also compliance issues that might also dictate what skill sets you need within the business. Again that is an area that can be helped by outsourcing your IT. The onus is less on your business to stay certified and more on the support provider.

Knowing what good IT looks like

Whether you use internal staff or outsourcing to look after your IT a big problem for any business is understanding how IT is performing.

What does good IT look like? Too many times it can be easy to assume that because there are no obvious issues then everything is fine. But that is a grave assumption to make.

Even if it seems everything is working okay, how well does that stack up against best practices? For most business owners that can be difficult to know because they don't have enough experience with IT.

That is why we have created an unbiased, free discovery audit that will identify how well your business performs against agreed best practices. The report will highlight what is working well, what needs improvement and what is a critical issue that needs fixing straight away.

You can find more information on the discovery audit here.


2020 is set to be another exciting year for technology. New advances will continue to come and they can be used to aid business productivity. However, some challenges come with technology.

We have highlighted a few that we think will be the biggest. If your business needs help with any of these issues then please feel free to call us to discuss your options as a business. Call us on 01634 52 52 52, email or contact us here.

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