As buyers, we like to know the cost of something before we start to buy it.
Usually, that information is readily available, and we know what that cost means. By understanding that cost, we can make an informed decision.
But for a buyer, it's hard to know what a reasonable cost of IT support should be because there isn't the information available to help you make an informed decision.
In this post, I will explain why that is and everything you else you need to know about the cost of IT support for a small business.
Why is it so hard to find out the cost of IT support?
The vast majority of IT support suppliers never mention the price of support on their website. That is strange because those IT support providers will often quote you a very low price. So why wouldn't they shout about their pricing from the rooftops?
Because their pricing has one big flaw to it.
Cheap IT support is expensive
When a price looks too good to be true, it often is. While £20 per user per month seems like a great price, as a customer, you should be wary.
As an example imagine your company has 20 employees using computers. At £20 per month for each employee, your business would pay £400 per month for IT support.
For that £400 what kind of service will you receive? The truth is, not the level of service your business will need.
Well trained IT technicians are an expensive resource because they are hard to find. On top of the staff, an IT support company will need to invest in technology to properly support your business.
Any provider (with the right staff and technology) that charges less than £75 per hour for their time will be making a loss. So using £75 as a minimum how much IT support would your business get each month?
Just 5 1/2 hours. That's all the time an IT support provider charging £20 per user can afford to give your business (£400/£75 = 5.3333).
As a business, you will (rightly) expect your IT support provider to perform a host of activities to support your business. That is on top of safeguarding your business data and keeping it available at all times.
That takes more than 5 1/2 hours - a lot more.
So one of two things will happen with the £20 quote. You won't get the level of support your business needs, or there will be hidden costs.
That is why in IT cheap turns out to be expensive. Either you get poor service, and when something goes wrong, it will cost a lot of money to put right. Or, you have a low price, but anytime you need any work done it will cost extra. This leads to fluctuating unpredictable pricing.
How much should IT support cost?
We use a transparent pricing model at InfoTech. We present you with a monthly fixed fee. That cost may seem expensive compared to cheap quotes, but there are no hidden costs.
It also means we can offer the level of service your business needs. We have invested heavily in the technology we use to support our customers. That means our trained technicians are free to deal with any issues that arise. It means we can spend more than 5 1/2 hours supporting your business each month - much more.
This isn't an attempt by us to justify charging a high price. This article is meant to help you, the customer, make an informed decision on how much you should pay for IT support.
If after reading this you still think the £20 IT support quote you received is the best option for your business, then that is okay. But if this has made you think further into what makes up great IT support then contact us here, call 01634 525252 or email firstname.lastname@example.org, and we can discuss your IT needs further.