Your Tech Checklist for Remote Working

by Robert Best on May 6, 2020
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As we are getting used to the new remote working reality you have to take certain measures to ensure a successful transition. Security, communication, and connectivity are just a few of the technical aspects you’ll have to evaluate to develop your transition strategy.

Here is a checklist of the key items to consider as your business works from home.

Security

Protecting your business from cybercrime has become a high priority when it comes to IT strategy and you probably have security covered in your office already. However, as your team starts to work from home, you’re increasing your exposure to security threats and gaps can quickly appear in your protection.

Your business may have provided your employees with equipment and infrastructure for them to complete their duties from home but some employees might be having to use their own devices.

You will need to ensure that those devices are 'clean' before you allow them to access your network. If any of those devices is infected the virus will spread through your network when the device is connected.

Here’s a quick overview of what else should be considered:

• Ensure your employees are using approved devices for work purposes, especially if you use a VPN which is the safest way to work remotely.

• Educate employees on device use whilst at home (not using work devices for game downloads, being extra-careful when clicking on links etc).

• Ensure all devices have anti-virus software installed, ideally through the business.

• Make sure WiFi passwords are secure before using home WiFi for business purposes.

• Set up MFA (multi-factor authentication) either through Office 365 or other providers.

Access to data

As your employees need to work from home, it’s important they can access everything they need to fulfill their responsibilities.

This means that you need to consider how and where you are saving data and files and our advice is that this should be in one secure location that is regularly backed up. This may be an on-premise server or host-ed space in a datacentre or a Cloud application such as Teams or SharePoint which are part of Microsoft 365.

Another thing to think about is how your employees can access business applications and how your remote workers can access your server/data remotely. Can they access the server directly via a VPN, is there a Terminal Server in place or can they use Remote Desktop Services (RDS) to access their PC remotely?

Home office set up

Does your team have the equipment they need to work remotely? With the majority of office devices being desktops, it’s important to consider sooner rather than later if your staff have the right equipment to work from home.

The best advice is to provide employees with safe and secure devices, should they need to access shared networks via a VPN.

You must also consider your telephony systems. Are your staff able to work remotely using mobile phones and diverts? If your team requires access to an internal phone system, could Microsoft Teams (built into Office 365) be a better way to minimise costs if you are already using Office 365?

A VoIP telephone solution will allow your remote workers to use their mobiles as if they were office phones all through the use of an app and internet connection.

Communication

The following aspects of our communication plan have been essential in our success while working from home. Whether you use an intranet site, email, internal instant messaging tools, or even text chains or a combination of to keep all of the employees updated during the transition.

Communicate with Clients: Provide frequent updates to clients and customers over a variety of mediums that are easy for them to access and receive.

Summary

It's unclear how long we will need to keep working from home. It's important that during this time that your business stays as secure and as productive as it would do if you were working normally.

Following this advice should help you get a good handle on your business having to work from home. If you need more help with setting up your employees or making sure your business is being productive then contact us here, email hello@infotech.co.uk or call us on 01634 52 52 52.

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