InfoTech Managing Director Appears on Kent Business Podcast

by Robert Best on July 10, 2019
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Kent Business Podcast

Last week our new Managing Director, Darren Strong, was the special guest on the Kent Business Podcast hosted by Ben Abbott from Maximum Media. In the podcast, Darren and Ben discuss the changing environment of cybersecurity and what it now means for businesses.

They also discuss changes in regulations and what effect GDPR is having on Kent businesses and their technology.

You can listen to Darren appearing on the Kent Business Podcast, or you can read a transcript of Ben and Darren's insightful conversation.

This is the Kent Business podcast.

Hello everybody and welcome to the next episode of the Kent Business podcast. Today we have a Tech specific episode guys. It's going to be fascinating talking to the new managing director of InfoTech based out of Rochester. Darren Strong. Darren, It's a pleasure to have you on as a guest on the podcast.

Hi. Thank you for having me.

So, Darren, You've recently moved down. How are you finding Kent so far?

It's great. It's completely different to the Northwest.

Yes.

I'm not sure it's because London is so close but yeah it does it's completely different atmosphere from where I'm used to which is Manchester.

Yeah, okay, great. So tell us a little bit about yourself?

So I'm traditionally from an engineer background, so I worked my way up in IT infrastructure support. So PC support, networking support, worked my way up from an engineer to a senior consultant and then decided actually I wanted to go into junior management and then worked my way up through management then worked for a business that's in Manchester, grew that business from seven people to 50 people and then decided actually I got a little bit too comfortable and needed a different challenge, and then this challenge fell in my lap.

Yeah, that always works out nicely when things like that happen. So how did, obviously being from Manchester/Chester area, how did you stumble across an MD job in Kent?

So both companies are part of a peer group. So they'd been part of that peer group for six years. The peer group is very interactive. We meet once a quarter and that meet will take three days. So in total, you'd probably be around 70 hours a year. So you spend more time with them than you would with your family away.

So you create some relationships, and the owner of InfoTech basically kept mentioning that actually he wanted to start retiring and stepping back from the business slightly and he wanted someone to actually take over the business. I didn't want to sell the business or distort the business.

He wanted to keep the business as it was with its culture and what he'd grown over the last 20 years. So I just spied the opportunity. Quite lucky that my family will support that. I actually thought the family would say no.

That's quite a big move right, literally on the other side of the country.

Yes yes. So but it just fits in really well with the family. So both my children are ready to create careers and being down here will create a lot of opportunity for them.

What was it about InfoTech as a company that kind of drew you to that?

Yeah. So obviously I'd been part of the peer group, so I'd known all the finances known all the good parts the bad parts. And really the owner was very much like my old owner the culture was there the methodology was the, and the business just felt like a smaller part of my old business.

So it felt like I would fit in really well, so the values matched, where they wanted to go matched but it meant that it was a smaller business that actually we could mould it a little bit better rather than trying to turn a ship around that's got 50 people in it, someone that's got 20 people in it I can do a lot more with that at a lot faster pace.

New Managing Director

And it becomes more adaptable at that stage, doesn't it? Because you kind of streamline the people side which is the hardest part in change, changing systems is easy compared to changing people. Because obviously people have their own agendas.

Yeah, I mean that especially because we're IT background, so IT background we can change the infrastructure applications overnight in effect. Changing people, you know a big part about at InfoTech and my old company was it's very much people-powered.

You've got to understand that the business is nothing without the people, especially in an IT environment. You know you can put systems in place, and people will follow systems, but they've got to have that knowledge, and that knowledge doesn't happen overnight or reading a book. It's all about time served.

So you've got to be that people-powered, and you've got to mould that. So we've got to get to the place where we're supporting people, not technology and we believe we're delivering excellent customer service. You know people want good customer service, rapid response times. You don't want to be told that you're going to get a callback you want it fixed now.

Yes, so what is it the InfoTech do kind of on a daily basis. We spoke a little bit about the culture side, and it seems fantastic with the people kind of orientation. What is it that InfoTech do for companies and their clients?

So the big thing is instead of you having your own internal IT staff we're going to take over that burden so instead of you trying to keep an internal IT person happy, cover for the holidays, there always going finding a different adventure because you can't keep them happy enough. And there's no spark in internal IT in an infrastructure. It's not changing enough. We will provide that support.

So we're going to provide the front end PC support for the users but also the backend infrastructure. But really it's about finding out what the business requires. So what is the business requirements, where it's going over the next five years, and how can technology help it to achieve that.

It's not about us coming along saying this is the next bells and whistles and the new toy. It's about how does this actually affect your business, and the core part of your business is your data. So that data has got to be secure, and that's the big thing at the minute. How is that data going to be secure?

Yeah, I can imagine after GDPR which is probably nearly a year ago now right?

Yeah.

I feel like that's all we spoke about for so long it's finally kind of disappeared but has that become more stringent in that sense.

Yeah. Everything we do starts with security. You know if we're designing infrastructure if we're changing permissions just on our service desk it's got to be around security. Who's asking for that permission? Have they got the authority? What will it give them? What will it not give them?

Ultimately if the business loses its data whether it's because it's been a security breach whether it's because it's been encrypted deleted or even someone's stolen it which is actually really common with internal. Somebody will decide they're going to leave and they won't tell you for a number of months and before you know it they'll have your data.

So it's all about giving somebody the least effective rights on or your environment. To mean they can do the job but they can't then see everything else.

gdpr compliance checklist

And that makes sense. So how, and I think that's kind of the main question, how can small businesses and businesses in general kind of protect themselves from that?

So it's looking at things like GDPR, it's looking at cyber essentials and looking at just best practices that we put in. So just simple things like turning autorun off, so if someone does double click something by accident, it doesn't just launch and before you know it, it's over with.

So it's putting in those best practices and making sure that you've got an industry standard rather than just somebody that's coming along with a gut feeling. So it's putting in the best practices to make sure that the business is as secure as it absolutely can.

And then secondly making sure there's a very good backup and DR environment, at the end of the day it is moved from, you will be secure, to when, because yes it actually will happen. It's just when will it happen.

Yes I can imagine, with you know people, who are, I mean just say on a train to central London from here you know we've got two hours on the train, say an hour and 45 minutes and everybody is working on the laptop so surely one person must be, you know, sensitive data that they're working on and yet they're allowing people to kind of look over their shoulder and kind of see that and leaving a laptop on a train.

You know the amount of time that the NHS and care organisations like that have left a laptop or a tablet that has all their sensitive data on.

Yeah. I mean you said so many times people leave them, you know, leave them unlocked why they go to the cafe on the train or the toilet. And it is amazing how there's so much noise about it, but actually people are not listening.

You know still now the biggest way that people get into an environment is either a weak password or something hasn't been patched. You know people like Microsoft have released the fix, but nobody's done anything about it because of the internally IT or internal infrastructure don't deem it being urgent.

And with passwords is still the massive way of getting in, people talk around zero-day exploits and security is now changed the world because we've got so much faster put actually the statistics say that people are still getting in the old way, you know, why do hackers need to develop and create certain infrastructures to get even more complicated when they can still do it the easy way.

Yeah, and if you use the password p a 55 w zero r d, then it's still not that it's not secure.

No no, but it would match a lot of internal IT's security because they'll say just to be an upper case, a lowercase, and a character. And then every month you have to change it, so you change it from a one in January to two in February. Yes because that's what humans do.

Yeah, and it's that natural progression which makes it really simple for people to just log into your IT.

Yeah definitely, I mean that's passwords hackers know that we'll do it in seconds. You know one thing that has moved on because of the speed of computers, people can hack passwords all day long it's very simple.

And more humans will use a password that is actually a word but it's changing an o for a zero because that's really clever and that's what all the password hackers do.

Yes, and it's so funny. I used to work in tech support many years ago and one of the things, I literally, my second day there was a lady who had got some ransomware on her laptop and it was just a case of that they told her that she's not allowed to access any of our files unless they pay it, unless she pays two thousand pounds straight to them.

It wasn't bitcoin then, but some form of digital currency account and she paid all of it, and she came in, and she was like well you know can I get my money back. I'm sorry. That's just not how it works. You know you've given your money to these people, and that's why she said 'Well how did they get on?' Because you probably downloaded something that's allowed them onto your system or you know your company server, and that's kind of where the impact was.

Yeah, and you hear so many companies that do it because their backup hasn't been reliable and that is their only way out. They have to pay it and then you also hear of companies that get done two and three times, and that's because you paid the ransom, but they've left something behind. Which means they can do it again.

Yeah. Because if you pay that they know that you're more likely to pay in the future so they'll come back in six months time and get you for another year and a certain amount of money.

So the security side is fascinating to me, especially now because we've got smartphones and tablets. Is there like a system or server that you would recommend people to use for a more personal use, as opposed to business use, to protect themselves or is it just kind of personal opinion?

The biggest thing I would say, that most people still don't do is back to the password. So it's actually using a password manager. So many times that you hear people that have got multiple social media accounts, their eBay account, an Amazon account, and they've all got the same passwords. And actually, a lot of these people do get hacked at times. If you then got that same password everywhere else the first thing they're gonna try is all the common platforms.

So it's not remembering that password and not using a password that has got an o instead of a zero and stuff like that. So just use a password manager. There's a lot out there that are even free. There's a couple that you pay a few pennies for so then they actually sync between devices.

So then you've got that password no matter what device you're using, but it then tells you to have a complex password that you would never even understand. And you can just copy and paste it out that password manager.

importance of security

Yes, and that's what I think, on the new Samsung, I've got the S9, and they've got Knox, I think it's their security, and it does exactly that. It gives you a recommended password that you use for there and for all devices.

Yeah, and quite a lot of them the password managers will actually automatically proactively notify you when there is a breach on X system. So it will actually pop up and tell you that you've got this account and it's probably been breached. Go ahead and change the password.

Yes, and that's something that I do as well because I am quite a pain in the arse for somebody who was trying to find my password because I've got every account has a different password and every different password is in a different place and, you know, it's in my password manager and kind of moved across different areas and stuff. I've got notifications.

So if anybody logs in even if it's me on my phone, they'll say you know Galaxy S9 from this location because I want to know and especially with my Hotmail account is the one that always gets hacked, and it's the Hotmail email. You know it's not the end of the world.

Yeah, but secondly you know 2FA or two-factor authentication yes it puts a little bit of pain when you're using systems, but you can automatically authorise a mobile device, for instance, so you never then see the 2FA request.

But most common application now like your Gmail, your Facebook, your Google all have 2FA on. So what does that mean? That means that if your password has got hacked or someone's got hold of that password they still can't log in because you've not only got to now use the password, but you've also got to use a four-digit or eight digit code that is randomly changing every 20 seconds.

So that is the ultimate way because if someone does actually run some sort of password scan and they manage to find your password they still can't log in because they haven't got that very long code.

Because that's very unlikely and my main one was Uber because I've got two-factor authentication on Uber because I didn't want people using my Uber account by themselves, and I get it every day and every day somebody is trying to hack this Uber account and go from there, and it's just something that the two factor authentication code, a code comes to me and they can never get in.

Because I've got 15 different codes that keep coming through so you're not getting in because that is as protected as it can be because they will never, or I should say not never, It's highly unlikely that they will also have my phone as well as my password. So they will never have those two things together so they will not be able to log in. And it is helped me dramatically.

Thank you for kind of talking through security with me. It's always a fascinating conversation. In terms of the GDPR stuff and obviously, it's been quite impactful. Do you see this, more opinion than anything, but do you see kind of them getting like a big company that they'll kind of hit for to kind of make an impact. Because we haven't really seen anything from GDPR yet?

But that's what everybody thinks; everybody thinks that they're going to come along and get a big blue chip company take them through court and it'll be game over and they'll make a lot of noise over it. Now I've actually seen quite a lot of networking events and through the peer group where they've had senior people in GDPR to actually discuss this, and their aim is not to do that.

Their aim is to get best practices across lots of environments to mean that actually, people's personal data is safe. Their aim isn't to chuck down fines what they're saying is as long as you're putting the right measures in place. It is no longer an if, it's a when you get hacked. So when you get hacked, or something gets exposed, our data gets left somewhere they will actually work with you to to resolve it, and they'll actually help you to put in better measures.

It's only when you're just clearly not doing that and time and time again this data breach happening and that they will actually issue a fine. The big thing is around getting in best practices that some of them are really simple things to do that people are just ignoring. And actually the bigger the environment, the worse they're ignoring it. And you know that's, I think, what's a really good thing around GDPR is actually they're trying to make it like a triangle effect.

So if one company gets GDPR certified and cyber essential certified, then they need all their partners to be the same compliance. So hopefully what it's going to do is create this cascading effect that then means that everybody all starts together.

Yeah, and it's my thing with GDPR is I'm always conscious about these marketing agencies who sell GDPR approved email lists because to my understanding, and forgive me if I'm wrong, you can't have a GDP approved email list unless they have approved for you, personally, to send them that email. If it's personal information, businesses I think you're allowed to because you've effectively ,you have a business email.

So yeah it's B2B.

Yeah B2B, but for personal emails, I didn't think that there was such thing as GDPR approved list.

Yeah. That is my understanding. It's only my opinion but my opinion is that you've got to get authorisation for them to contact you.

So even if you bought the list, you'd still have to ask them for their permission for you to contact them in the future?

Yeah, I mean when GDPR first came out. There were some big blue chip companies that actually published the fact that they deleted their database because they could not guarantee that those end personal users had said yes, and they didn't want to run the risk, so they actually deleted the whole database.

And sometimes that's probably the safest move because once you have you know we're not talking a small company like me. You know I have a very finite amount of data because my clients and you know we store it in a certain way. But when you're looking at a company like Facebook or the big kind of blue-chip companies who have access to your data to kind of re-get your permission to then use that platform is probably the safest way.

Yeah.

We're going to talk a bit more about kind of the tech industry in general seeing what you think is coming up in the future you know wave that crystal ball around and also some of the things that kind of being the biggest impacts over the past five years into your industry as well.

We spoke a little bit about what InfoTech does, Darren's background and also some of the issues that you may find with GDPR, and some of the processes you kind of need to put in place.

If you haven't done so already, we just had a quick chat during the break as well about the impact that this can have for some businesses not being able to tender for government projects and you know this is a large factor for a lot of businesses that is their main source of income. So this is definitely something you need to put into place.

Yeah I mean it's that cascading down that I talked about if you want to partner with a company that has done it. They're gonna request it, and if you don't have it, they can't take you on. Otherwise, they void what they've done.

Yeah, exactly and you know the impact for that is just cold hard cash right. You're losing revenue because you're, you know, you're not taking it seriously.

Yeah definitely. Especially with something like a tender because you cannot do this within 30 days. So by the time we've done it that tender will be over.

Exactly. Great. Thank you, and I think that kind of leads quite nicely into how the technology industry has changed specifically for companies like InfoTech, and you know the industry that you're in. What do you think has kind of been that biggest change factor in the industry?

I would say over the last few years the biggest thing has been the Cloud. And really all the Cloud is, is a rebranding of what was already there. The Cloud is not new. Which is why all the marketers are trying to make you think it is.

It's been around for years. People who have been Gmail and Pop3 email. That's the Cloud. It's just somebody else's resources somewhere else. But the difference this time is the big vendors, that are really driving you, your people like you Microsoft, and your Amazons of the world are really driving this model now, and they're changing a lot of the licensing models and the prices of those licensing models to mean that actually this is the cheaper or better option in fact. But actually, it's not the answer to everything.

the continued growth of the cloud

It's again something that InfoTech bring it. It's about that partnership and understanding within your business x type services or things that you need for your business need to still stay on-premise as we would call it and other things can go to the Cloud.

So it's about actually understanding what's available out there and matching it to your business. But the big drive now is definitely the big hype is the Cloud. Everyone wants to use the Cloud, and I think a lot of times people don't understand the finances.

The big difference with the Cloud is some of it is a structured price. Yeah but a lot of it is you pay for what you use, and the big question is how much will you use? And before you know where those actual finances can get out of control.

I can imagine it's quite difficult to determine for larger businesses. Let's just take storage capacity. For example, if they're storing documents data on their server or the Cloud just in general or somebody else's server so to speak, I can imagine that just the sheer amount you don't realise how quickly, you know, the gigabyte racks up on that.

Yeah I mean a lot of digital stuff, now everyone's gone digital, everyone's gone paperless. You can sort of determine a little bit about that and actually put a future plan in to say if we continue at this pace, we will have this amount of data. The biggest thing that you can actually say is how much you are downloading and uploading, that how many times has somebody accessed that file or doesn't access that file and that's the variable bit of the Cloud that they will still charge you for.

So they'll charge you for the raw data and raw power, but actually the variable bit is how much are you using it. And before you know it your business is growing and growing and that can spiral out of control if it's not been matched up right, you know.

It's about what does the business require. Now, and in five years, and designing that environment around that, the Cloud definitely has its place, especially for things like email. It definitely has its place, but it's not the be all and end all which is what people are trying to make people believe.

So would you always recommend having an internal server then or is it something that or does it depend on the situation?

It depends on the situation, depends on the business, you know, how much throughput they do, which is the best cost effective? Which gives the right resilience? The right security and the right future growth, and what model? What actually matches their finance model, you know, some companies want to cap x. Some companies want a monthly fee, and some companies are all based in one area.

Some people have got actually they're all homeworkers, and they've got a hundred staff that are across the globe, all over the United Kingdom. So it depends on the model and what is required, and I think that's where then you've not got one thing that fits everybody, which is what people of trying to process with the Cloud.

Yes I think you know just from a background in cloud storage more than anything you know Office 365 is really trying to push that Sky Drive and Gmail have the Google Drive and you know they're trying to sell the business packages for that is it just better get in your own server depending on the size of the business.

It all depends on the model. It really does. Email is a good one to put it in the Cloud because email services can be used anywhere, it's secure, it's up time, and you can say exactly what it's going to cost you per month, it's not got a variable rate to it, but if you've got, for instance some mainline applications some of those main applications either aren't supported in the Cloud, or actually you need fast access to the application and putting it in the Cloud is just going to create barriers for you as a business to grow. So it's matching that model.

Okay and I think that makes sense. I'm just trying to kind of play it through my head in terms of the cloud systems moving forward, do you still see development in that sector? Do you still think that the Cloud will have we seen everything from it?

Definitely not. I mean Microsoft had just announced in the last couple of days that I heard that they've actually now changed their structure so they've now removed some of the desktop and server teams and they're now calling them client experience teams. That is their drive to the Cloud.

You know you've got things like Windows 10 that are now enabled instantly at the box to connect to the Cloud. Everything is being driven that way, but it's just what matches your business. But there's some very big players that a putting a lot of money into it.

Yeah, especially one thing I noticed was kind of the development in the cloud accounting. So when you've got systems like Zero and you know you can access this information anywhere, and obviously, it's a completely separate server.

I wasn't using Cloud, I use Zero a lot now but previously a lot of the companies that I was involved in use Sage, and it was a downloaded system onto your computer that wasn't, you know, you can access it from anywhere you had to be on the Finance computer to be able to access that, and that's been quite a helpful kind of continuation of that service.

But also you know there's companies like Sage now who have completely adapted what they're offering to be more Cloud-based and similar for accounting systems.

Yeah, I mean that a definitely fits the application world at certain levels but you know if you've got certain applications that could go in the Cloud they work really well you know Sage had just moved to the Cloud.

They've actually published some figures around how much they've lost in their industry because they were late to the Cloud, because people move to applications that were Cloud.

Oh yeah, and they were a bit arrogant with their service they and they kind of assumed that, you know, they did the blockbuster approach that nobody's going to watch that online. Yeah yeah yeah. The Internet's not that good.

Yeah but then you've got other places, you know, we deal with quite a lot of the big manufacturing companies and actually their applications have to be on-premise because they've got multiple robots et cetera and were using applications that have to be online on-premise, and it's no good in the Cloud.

Yeah yeah, and that makes sense, and it really is just kind of determining as a factor, and you know now we, when you've got this kind of SaaS industry, the software as a service industry that's producing more Cloud-based services, and I think that's kind of the next generation in that is where we're going to kind of see more impact.

Yeah definitely.

Great. So completely kind of off topic but on the same topic there. So in terms of what do you see kind of happening in the future in your industry is there anything that you kind of have a feel that's going to kind of re-disrupt the industry?

I think the biggest thing is back to security. That is the biggest thing going on at the minute, and hackers et cetera are not going away, especially with more Cloud, you know, more Cloud means there's bigger things to target and there's more environments now that people need mobile working, you need mobile working and it's not done securely you're creating open ports for hackers and security is going to be, and it's already started to be, the number one thing that people think about.

So if you're designing something or if you're creating an application or your design environment, it's going to be security first. People want to know that that data is secure.

Do you see kind of more regulation coming in from that perspective?

Yeah yeah, I would definitely say over the next few years there's almost going to be GDPR version two. I think what we've got now is just the start.

GDPR

And that's interesting. I think GDPR's all is good in its basic for quite rudimentary. You know it is quite basic in what it's telling you to do. I think there's almost a need for the security angle and making sure that this is, you know, the standard baseline for how the industry or, you know, anybody in any industry should have to run their technology.

Yeah I mean there's been a lot of regulations like PCI compliant for instance over credit cards et cetera. But I think now people, are now the personal data is just as urgent if not more just to make sure it is secure

And is that something that you see kind of InfoTech adapting within, that respect, because I'm not sure that, is security something that you guys offer with your server packages and helping for that or is it something that you kind of bring in from external companies?

Yes, so security is an offering that we do, and it's all around not only putting in the best practices but then actually monitoring that. So people will go through things like GDPR, they'll jump all the hoops they'll make sure everything's right, they'll put all the best practices in but then day two somebody changes something because something's not quite working and they forget to change it back.

So the biggest thing that we're pushing is actually the compliance piece. So once you've done these measures how do, you know, and how can you sleep at night knowing that that is still there 3,6,9 months later and nobody's changed it without you knowing. So we deploy proactive monitoring tools to actually say this is still in place.

Yes, and that makes sense. So people can always view what's going on with their security.

Yeah yeah, and they know that actually we did this and this, but actually nine months later it's still there.

Yeah, and I think that's kind of got the most impact for that as well because, without trying to fear monger, with the security aspect it's important you know people can access your data and it can cost your company a lot of money.

Yeah I mean there's a lot of businesses out there that if they have to publish because they do now with GDPR, they have to publish that they have lost personal data that could just kill the brand, kill reputation.

Look at how difficult Facebook have had it recently with, I mean, twice about how they've handled people's data with the Cambridge analytical scandal and kind of moving from there. I mean that brand has been absolutely annihilated and people are leaving because they don't trust it.

We help companies run Facebook ads and stuff and the amount of emails that I got say, is this going to affect what we do because I don't really feel comfortable using it now.

I understand, and you know let's wait and see what they come up with as a result of, and, you know, they've had to rethink all of their security strategy and how they hold your data.

Yeah, and that's a big company with a lot of power behind it. You think of a smaller business in Kent they just don't have that power. You know as soon as that gets out there and their competitors are aware of it they're gonna use it.

Yeah definitely and that's kind of where your business falls apart. Okay. Thank you. So you've only been in Kent for a few weeks but we were gonna see, well let's just see, have you seen anybody as a company that you think is doing a good job at the moment?

It is only a short period of time. I still don't know some of the counties and towns et cetera but I actually went and saw a company yesterday over in Hendon called Crystal Units.

They manufacture glass for big companies, big building companies and they've got a new situation going on where they're actually building glass that is like a radiator, so they can create an internal partition which is glass, for instance, but it still produces X amount of heat so you can actually have a glass wall that is like a big radiator which I just found completely amazing.

And they showed me around the factory and showed me where in some of the machinery and the very much the R and D and the quality control that goes over that the actual quality systems that they've got to put in place to make sure that if a pane of glass does get broken how many actually particles that has to break into to pass regulations, which is really mind-blowing.

So yeah I really enjoyed that tour yesterday, and I thought that was a really good way of showing a different industry in some of the things that they do to make sure that they're also secure in their business and making sure that you know someone doesn't get hurt from one pane of glass.

Yeah. It's amazing because you-you wouldn't necessarily think that, that much care goes into, you know, a pane of glass but you know with the regulations like you say we have how much has to shatter to be safe.

Yeah Yeah, and what they're saying is that the changes that people are now making very tall buildings out of glass. So you just can't have that glass falling from that distance unless it shatters into so many pieces.

Yeah well hopefully it's not like the building where the sun reflects off it and melted that car, did you see that? It was a pure glass building and just where it reflected heat it melted some guy's car on the street. But no, especially if they heated it. And that's fascinating. So what was the name of the company again sorry?

Crystal Units.

Crystal Units congratulations on doing a great job and keep doing what you're doing.

We've come to the end of the podcast. We always like to ask our listeners or ask our guests what's the one question that you would like to ask the listenership for the Kent Business Podcast.

I think the biggest thing we've talked about is security. So, you know, do they actually have a handle of their security, and it's, and it's a very basic form who has access to the data? Do they require access to that data and where can they access that data? And do you have any controls in place to say that they did or didn't access that data? So when was the last interacting with that data?

And actually just spend a bit of time looking at your data and say we're going to segment it off and say this person in HR can see this data to do their job, but they can't see this data for instance. And just spend some time actually analysing that, because data is critical to the business. If that data is lost by whatever means it's going to cause some financial impact.

Summary

Darren enjoyed the whole podcast experience and having listened to some more episodes would highly recommend it to anyone interested in Kent business, so give Ben and the Kent Business Podcast a listen to.

As well as hosting the Kent Business Podcast Ben is also involved in the first ever Tech Expo coming to Kent in September. Visit the Kent Expo website for more information.

If you enjoyed the podcast or had any questions you wanted to ask Darren having listened to the interview, then give us a call on 01634 52 52 52, email hello@infotech.co.uk or contact us to discuss further.

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