7 Benefits to Outsourced IT Support and Services (Including Saving Money)

by Robert Best on October 8, 2020
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Benefits to Outsourced IT Support (Including Saving Money)

2020 has seen a massive disruption to normal working practices. Remote working is still prominent across the country. Almost all businesses are looking for ways to save money.

One way to do that might be to outsource. That is just one of the benefits of outsourcing your IT. There are many benefits so we have picked out the 7 key benefits to outsourced IT support.

Is in-house support a good idea?

Not unless you are a large company, anything with over 150 staff. That is because of the cost of having dedicated IT staff is greater than the cost of outsourcing.

In-house support will ensure that you always have an IT expert who knows your company intimately. In-house teams work with you directly and know all the quirks and unique differences of your company.

Additionally, internal teams will sometimes be quicker to respond, especially if your outsourced IT services do not follow a 24/7 schedule. However, if the issue is serious they will likely drop everything and make sure they fix your issue.

So there are some advantages to in-house IT staff, and there is nothing to stop you from using both. Many companies benefit from outsourcing the day-to-day IT but keep in-house IT staff to handle the bigger picture elements of IT.

Now let's look at the benefits of outsourced IT support.

Save money

Sadly it's a high motivating factor right now for businesses. As we continue to live through a global pandemic and a recession, a lot of businesses are looking for ways to cut costs so they can protect their staff's jobs.

In-house teams might seem inexpensive at first, but if you take into account salaries, hardware expenses, software licenses, cloud service subscriptions, and maintenance costs, outsourced solutions start to look more and more attractive.

A small in-house IT team can cost your team tens of thousands of pounds each year. On the other hand, the cost of outsourced IT support can vary greatly, depending on quality and scale. However, almost all small and medium-sized businesses will cover all their IT needs at a fraction of in-house costs.


That may surprise you because my in-house staff are right here. However, they have to go home at some point, they will take holiday and there will be other times they are not available.

All reputable and competitive outsource IT firms offer 24/7 support plans and dedicated teams to help you right away.

Availability also covers your technology uptime. In-house IT is prone to disruptions, while one of the advantages of outsourcing is guaranteed uptime. Many IT companies will guarantee smooth operations.


Always a big concern for any business. Unless your in-house team specialises in IT security, then their efforts will sooner or later put your company’s sensitive data at risk.

Outsourced IT services specialize in protecting against digital threats such as hacking. By keeping up with the most advanced security methods and tools, third party IT providers can safeguard your digital assets.

Security is another aspect of cost-effectiveness. Your company needs the infrastructure to ensure adequate security compliance. Investing in cybersecurity reduces risks associated with data breaches, which can be extremely costly.

Range of Services

The range of IT expertise in your business will depend on how many IT staff you employ. If you only have one person their knowledge and their time will have a limit.

The services covered by outsourced IT suppliers are vast to ensure your every IT need can be met and typical services include:

  • Helpdesk – troubleshooting and support
  • IT projects – scoping, planning and delivery
  • Cloud IT support – internet-based data storage and programs to run your business
  • IT security – keeping your data and systems secure from external threats with backups and firewalls
  • IT compliance and assessments – meet industry or regulatory compliance needs
  • Microsoft Office 365 – managing the most well-known email and office applications in the world
  • Network design, management & monitoring – building IT infrastructure that works for your business

Each of these IT service areas requires a specific set of skills, expertise and knowledge to deliver successfully but are easily accessed via a reputable IT company.

Vendor management

Have you wasted hours on the phone listening to hold music? Yes, it's annoying, but it's also something your business shouldn't have to do. An MSP will deal with your technology vendors on your behalf. Let us spend hours on hold and dealing with the technical questions they fire back.

This approach also makes it easier for your staff. When there is a problem with the internet, or the phone lines, or a printer, they don't have to find out who to call. They can simply call their IT support provider. They will do the rest.

IT Disaster Recovery

Would you know what to do in the event of a fire, flood or power cut? Would you have the people and resources available to get everything back online? Having a plan is one thing but having the expertise to get you up and running in no time is another.

Outsourced IT companies tasked with disaster recovery planning and implementation could save you a lot of worry and money by ensuring your data is backed up, easy to retrieve and have plans and equipment in place to help you back up and running as quickly as possible in the event of an unforeseen disaster.

Trustworthy Advice

One final less obvious advantage of outsourcing is that of trust. Running a small business can be a lonely task, but it doesn’t have to be. By partnering with a trustworthy technical support and IT services partner, you gain a powerful and knowledgeable ally.

Building a professional relationship with your IT services partner will give you insight into how to best conduct your business concerning IT, as well as access to a company that has seen many businesses such as yours.


Technology is engrained in all businesses now. So how your technology is looked after and managed is important. Many businesses will want control of that management and will hire internal IT staff.

That might not be the best option overall though. This article has outlined 7 key benefits to outsourced IT support. If you want to to find out more about how outsourcing your IT can help your business speak to us today. You can contact us here, email hello@infotech.co.uk or call us on 01634 52 52 52.

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