7 Benefits of Outsourcing Your Business IT Support

by Robert Best on August 7, 2019
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How should your business manage it's IT? It has to happen, we are too reliant on technology. So a company will have a choice. Outsource your business IT support or keep looking after it in-house.

To help you make a decision, we have put together the seven best benefits of outsourcing your business IT support.

Lower costs

It may surprise you but outsourcing your business IT support will lower costs for many companies. Most Managed Service Providers (MSP) price on a subscription-based model, usually paid every month. This fixed fee makes it easy to budget. That monthly fee is also lower than the cost of hiring an in-house IT specialist to look after your IT.

That set monthly fee will also work out cheaper than if you use the 'break-fix' approach. Break-fix is when you pay for IT support, only when something goes wrong. Often all you get is a short-term fix, and the problem will continue to occur, adding significantly to the fee you end up paying.

Finally, be mindful of cheaper looking IT support. Often it's set on a fixed amount of hours, that limit is reached quickly, so any extra help you need is an additional charge. Commonly, this approach works out more expensive over a year.


A common problem among businesses is they may grow, but their IT doesn't grow with them. As your company grows, your technology needs change. An MSP will offer continued support and will help design an IT infrastructure that can be scaled as your business grows.

Scalable IT infrastructures can accommodate rapid growth, eliminating downtime or poor performance that will happen when a business outgrows its original IT setup. You will also benefit from an increase in productivity as your infrastructure is designed for your business needs and size.

As more staff join the business existing IT staff can become overwhelmed dealing with the increased IT issues. An MSP has a team of trained engineers ready to fix them, and they will work with you to stop potential issues from arising.

Compliance and Security


When was the last time you updated your firewall? Would you know if you have ports left opened? How often do you install Window's updates? Compliance and security are substantial time killers for a business, and they can't be ignored.

With a continued rise in cyberattacks IT security is as vital as ever. IT security is best left in the hands of experts; there are too many dangers to a business. An MSP will work with you to implement the best IT security structure for your business. InfoTech can go a step further and work with you to make sure your technology meets the compliance your industry imposes. Only a handful of MSP's can offer that.

Increase productivity

If existing staff are dealing with IT issues you might think you're saving money (as covered earlier, you most likely aren't) but you will definitely by losing productivity. Time spent working on IT problems is time not being used to work on your business. Not only will an MSP fix those issues for you, but they will also find ways to stop problems ever happening.

At InfoTech, we work with our clients to understand how their business works. We can then help them use technology to find better and quicker ways to work. We don't just look to fix problems we work as an IT partner and find ways our clients can improve and grow their businesses.

Vendor management

Have you wasted hours on the phone listening to hold music? Yes, it's annoying, but it's also something your business shouldn't have to do. An MSP will deal with your technology vendors on your behalf. Let us spend hours on hold and dealing with the technical questions they fire back.

This approach also makes it easier for your staff. When there is a problem with the internet, or the phone lines, or a printer, they don't have to find out who to call. They can simply call their IT support provider. They will do the rest.

Implement New Technology

New technology

When you work with an MSP, you are working with technology experts. At InfoTech Solutions, we have over 20 years worth of experience and connections. Connections with technology providers that mean we can get first access to new technology. In some cases, the relationship is so strong we even have input into new products.

That new technology and those relationships then get passed onto your business. That's why choosing the right IT support provider goes beyond just looking at prices. The day to day demands on in-house IT managers can make it impossible to stay up to date with what's new in the IT world. Technology moves quickly; staying up to date is difficult.

With an MSP, you get the combined knowledge of a whole company. The knowledge gained from experience dealing with businesses, from the latest training courses to industry events. It's our job to stay up to date with the latest technology developments and trends. So we can then pass that knowledge onto our clients so their business can benefit.

Free up your time

We've touched on this a few times; your business shouldn't have to waste time trying to sort IT problems. Every company has a resource limit, and you shouldn't be reaching yours because you're fixing your IT.

With all the benefits mentioned throughout, you also get time back to focus on your business. As well as time back, you also get peace of mind, safe in the knowledge that your IT is managed and secured.

You can concentrate on what's essential to your business, safe in the knowledge that your systems are managed, secure and you have a tailored IT support package that's designed with your specific business needs in mind.


Outsourcing your IT support has many benefits; these are just seven of the biggest. If you are considering outsourcing your IT, you also need to consider how to pick the right IT support provider.

Choosing the right, IT support provider goes well beyond price. Yes, saving money is a factor in many business decisions, but as you can see, there are many more benefits you can get from the right MSP.

For more information on outsourcing your business IT support contact us here, email hello@infotech.co.uk, or call 01634 52 52 52.

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