6 Reasons a Small Business Should Outsource IT Support

by Robert Best on September 6, 2017
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Technology has become a big part of any business. So much of our working days are dominated by the use of tech. Businesses of all sizes are becoming reliant on computers and other systems for their day to day running.

The advances in technology are making business applications an integral part of running a company. They can either increase productivity or help reduce your costs. Existing software can also be updated to help the running of a business.

As the performance of IT continues to rise at impressive rates, business IT infrastructures are being left behind. As more technology is being used the strain on a business to manage their IT is also growing. What use is the latest technology if a business is not equipped to manage it?

There are ways a small business can get help in managing their IT and chief among those is outsourcing IT support. Having offered IT Support in Kent since 1998 we have plenty of experience in helping small and medium sized businesses. Here are 6 important reasons businesses have used us to outsource IT support.

Reduce Cost

If you wanted to hire an IT Manager the wages would be between £30,000 - £40,000 a year. That’s not even including recruitment costs or any training or company benefits you may offer. Even then you’re not guaranteed to hire the right person for the job.  

For less than the cost for just one manager you could get a whole team of IT support consultants available 24/7 to manage your IT.

Small businesses, where hiring IT manager is not an option, can still save money outsourcing IT. Your staff can spend countless man hours trying to solve IT problems. In more serious cases when IT systems go down the loss of productivity can be very expensive to a business.


IT security is more important than it has ever been. The dramatic rise in cyber attacks mean a business needs to be more secure than ever before. Crippling virus’s have brought large businesses to a halt during 2017 and worryingly being a small business is no longer a defence. According to Small Business Trends 43 percent of cyber attacks target small business.

Securing your business from these attacks is complicated. The sophistication of attacks is growing at a rate that anti-virus software is struggling to keep up with. The same Small Business Trends report says only 14 percent of small businesses rate their ability to mitigate cyber risks, vulnerabilities and attacks as highly effective.

Those are alarming stats but by outsourcing your IT support you can get expert IT security from experienced professionals. They will be able to help you protect your network from attack. The Telegraph say as many as 46% of companies suffered from a cyber attack or breach of their computer systems. In these cases, an IT support company is able to recover your data and limit the downtime your business will suffer. With 60 percent of small companies go out of business within six months of a cyber attack having professional support can be the difference between going out of business or not.

Proactive support

For many businesses that don’t have their own IT manager or team, problems are fixed after they occur. Whilst this can seem a cost saving approach, compared to the cost of outsourcing IT, it will most likely cost you money in the long run.

Every time a problem occurs it will start to affect productivity. Time spent by staff trying to fix the problem is time they are not working. How many times have you thought you’ve fixed a problem and then it keeps coming back. The whole process becomes a vicious cycle of lost productivity for your business.

A big selling point for IT support is proactive monitoring. This means problems can be found and fixed before your business even becomes aware of them. The saving in man hours and productivity can be priceless.

Focus on your business

IT outsourcing frees up time within your team allowing you to focus on areas that can help your business grow. Because technology has become so important to a business fixing problems with it can take up a lot of time. I’m sure that is not where you’ll want your employees focus to be.

Time is a precious commodity in business and your employees time is far better spent working on key areas of your business then trying to fix IT problems. Even something as a simple as a printer not working can eat up hours of work time trying to fix. With just one call that problem can be solved in minutes.

Many of our customers find peace of mind as the biggest benefit of outsourcing IT support. The stress and time wasted on IT is instead put back into the business.

Expert advice

When you take your car in for a service the mechanic might notice another problem with the car you are were unaware with. IT support can work in the same way. There could be improvements to your IT infrastructure that could benefit your business greatly.

Do you know what a business continuity plan is, or how to make one? What would you do in the event of a cyber attack? Is your data backed up in a compliant manner? These are common business questions we see asked. By asking your IT support company you’ll be getting expert advice on areas that can be key to protecting your business.

We advise our customers on issues from what PC’s to buy to how best set up their business network. By using outsourced IT services, your company has access to more resources to effectively complete an active project. Instead of having to search for the additional resources, they are readily available through an IT expert.

The latest tech

Let’s face it when it comes to tech there is a lot to choose from. Which technologies are best for your business? It can be hard to decide. With IT support outsourced you are working with a provider with experienced knowledge of the latest technology.

Your provider can help advise you on how best to modify and adapt new technologies to help your business grow. They can also give you advice on getting the most out of your current technology. They can also advise you on using new technology like the Cloud or virtualisation. These productivity technologies are often out of reach of small businesses that don’t have the expertise in house to make the most of them.

Many small businesses see IT support as an unnecessary expense but if you bare in mind those 6 key benefits you can see how valuable IT support can be. Technology has become such a big part of business that any problems with it can be very costly. By outsourcing IT support your business can have the piece of mind that your IT is looked after by professionals.

To find out more about how IT support can help your business call us today.

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Topics: IT Support

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