Benefits:

• Emergency cover is provided for hardware failure in a fixed timescale
• Costs of unexpected hardware repair are covered by a fixed monthly charge
• No worries about contacting someone who can come out at short notice
• Support from an organisation with access to a comprehensive stock of parts
• Provides rapid problem resolution

Is your IT management equipment adequately covered if the worst should happen?

• Loss of a PC can cause a staff member to lose a whole day’s productivity
• Calling an engineer at random from the yellow pages doesn’t guarantee quality
• Using a friend or family member, may offer narrow expertise, with no parts back up and no guarantee of response times
• Trying to fix problems in-house wastes your staff’s time, taking them away from doing their job

The Service
This service provides you with hardware maintenance on your PC and laptops, servers and other IT management equipment.

This means that should your IT support systems fail or a hardware fault develop; an InfoTech technician will arrive at your business within a specified period (typically 4 or 8 hours) to work on your systems and get them back up and running as quickly and efficiently as possible, without any additional or hidden fees.