Helpdesk and Remote Support

Can you afford for your staff to waste time over problems?

• Simple user errors can lead to long term service interruptions such as not being able to access email or print

• Without it problems can slow you down

• Users could respond wrongly to or ignore important error messages

The Service
This service provides you with access to an IT helpdesk, where you can get any software questions answered by a dedicated, fully qualified technician, as well as providing you with software problem resolution and basic training via remote support management.

This allows us to take over your PC or server and resolve any software problems or show you how to do something on your PC in real time, whilst also explaining what is happening, over the phone, at the same time.